Case Study: Shop Santé drives repeat purchases and customer loyalty with Smile.io

Shop Santé boosts annual spend 362% with Smile.io

Shop Santé, a leading sports nutrition retailer in Quebec, sought to build genuine customer loyalty and move beyond single transactions. Their core value was giving back to clients, and they turned to Smile.io to implement a loyalty program that would reward repeat purchases and create a more engaging experience.

Using Smile.io's points and rewards program, Shop Santé successfully turned one-time buyers into regulars. The results were significant: customers who redeemed points spent 362% more annually and purchased 13.4 times more frequently than non-redeemers. The program, particularly the popular reward of free shakers and bottles, drove repeat business both online and in-store, with members now making up 95% of their customer base.

Shop Santé