Case Study: a Medicare Advantage Plan improves care coordination and patient outcomes with Smile Digital Health

Medicare Advantage Plan improves care transitions in 7 days with Smile Digital Health

The customer, a Medicare Advantage plan, faced the common healthcare challenge of fragmented patient data during transitions of care. This lack of seamless interoperability between facilities often led to gaps in information, which can cause medical errors and poor patient outcomes. To address this, they partnered with vendor Smile Digital Health and implemented a solution powered by their FHIR-based data platform and a service called PatientShare.

Smile Digital Health implemented a patient-centric, longitudinal health record that followed the patient throughout their healthcare journey. The solution utilized FHIR APIs to enable real-time, bi-directional data exchange between a hospital, a skilled nursing facility, and home-based care providers. This ensured all caregivers had immediate access to current clinical information, assessments, and medication lists. The result was a seamless care experience that empowered providers to make fully informed decisions, significantly reduced the administrative burden, and helped avoid costly readmissions, ultimately leading to improved patient outcomes.