Case Study: Empire Today achieves mobile self-service ordering efficiency with SMBHD

Empire Today streamlines commercial ordering with SMBHD’s two-step mobile Salesforce experience

Empire Today, LLC, a home improvement retailer, needed a mobile-friendly and integrated platform to improve its commercial ordering processes and differentiate its services. Their legacy systems were not mobile-enhanced and lacked integration with their Salesforce Sales Cloud. They partnered with SMBHD to create a secure, user-friendly, self-service solution for their customers.

SMBHD implemented a custom Salesforce Community Cloud solution featuring an interactive order wizard, a customer support portal, and Single Sign-On for security. This provided a dynamic, visual, and "StubHub-like" ordering experience. The results included a vastly simplified two-step ordering process, decreased support calls, and the ability for customers to place orders and manage accounts from any device. Empire Today was highly satisfied with the solution and engaged SMBHD for additional projects.

Empire Today, LLC