Case Study: Singapore College of Insurance achieves digital-first learning, higher engagement and faster certification with SmartUp

Singapore College of Insurance - Customer Case Study

The Singapore College of Insurance (SCI) is a not-for-profit, industry-based training and professional education provider serving over 30,000 insurance professionals annually. SCI faced the challenge of converting lengthy, classroom-bound content into consumable, accessible, and scalable digital learning so learners could access material anytime and broaden reach beyond physical classrooms. To meet this need, SCI partnered with SmartUp to deploy a branded learning experience platform, SCIDigital.

SmartUp implemented the SCIDigital platform, helped SCI upload and reformat content, and added social learning, live chat with lecturers, mobile access and an analytics dashboard to track adoption and outcomes. The roll-out sped up certification timelines (allowing trade-specific agents to take exams without waiting for class enrolments), supported management associates with daily digital assignments, and drove strong engagement: 14,750+ pieces of content published, 3,400+ content completions and an 89% average completion rate, along with an award win — demonstrating measurable impact from SmartUp’s solution.

Singapore College of Insurance