Case Study: Jardine Lloyd Thompson achieves rapid regional learning adoption and 50,000+ course completions with SmartUp

Jardine Lloyd Thompson - Customer Case Study

Jardine Lloyd Thompson (JLT), a FTSE 250 British insurance, reinsurance and benefits brokerage, created JLT University to address a talent shortage, a clear training gap and the need to invest in people across a diverse Asian region. Faced with scaling consistent, technical learning for about 1,800 employees where face‑to‑face training was too slow, JLT partnered with SmartUp to deploy a learning experience platform and expert support to accelerate engagement and standardize development.

SmartUp implemented its learning experience platform around a Learn/Share/Develop model—easy content upload for mobile learning, social features (chat, comments, likes), and an analytics dashboard—backed by a regional launch (townhalls, CEO video) and ambassador-led roll‑out plus a gamified content/communications plan. The results: ~60% adoption region‑wide (up to 90% in some countries), 400+ modules across seven channels and more than 50,000 module completions to date, demonstrating SmartUp’s measurable impact on engagement, capability building and scalable learning delivery.

Jardine Lloyd Thompson

Warren Downey

Chief Executive Officer JLT PCS and Chairman of Steering Committee