Case Study: Unuo resolves 40% of customer queries with Smartsupp live chat and chatbot

Unuo design manages to resolve 40% of communication with their customers via chatbot

Unuo, a Czech online retailer specializing in clothing and fabrics for children and mothers, sought to improve customer communication and support. They partnered with the vendor Smartsupp to implement a solution that would streamline their customer interactions and reduce pressure on their support team.

By utilizing Smartsupp's live chat and chatbot, Unuo was able to provide timely assistance to customers. The solution was highly effective, resolving 40% of all customer queries automatically through the chatbot and converting 70% of customers who used the chat. This significantly enhanced their customer service efficiency, especially during high seasons when they handle 150 live chat conversations per day.

Unuo

Irena Žirovnická

Customer Support Manager