Case Study: Vico Food Box achieves 98% customer satisfaction and 8% higher average order value with Smartsupp

Smartsupp helps Vico Food Box obtain a 98% customer satisfaction rating, and increased their average order value by 8%

Vico Food Box, an Italian e-grocery store, was challenged by its very large volume of visitor and customer traffic. They were managing inquiries through multiple channels, including email and WhatsApp, which required two full-time agents. To improve support and sales, the company decided to implement the Smartsupp live chat and chatbot solution.

By using Smartsupp's tools, including video recordings, Vico Food Box achieved remarkable results. They obtained a 98% customer satisfaction rating and increased their average order value by 8%. A significant 21.4% of their earnings came from live chat, and the chatbot efficiently handled most inquiries, with only 10% needing agent escalation. The implementation of Smartsupp had a notable impact on conversion rates and overall sales for the company.

Vico Food Box

Debora Celentano

Co-founder & Owner