Case Study: Kickerkult boosts online sales with Smartsupp live chat

Smartsupp helps foosball legend make his online store more successful!

Kickerkult, an online and retail store specializing in foosball and recreational products run by world champion Oke Harms, wanted to improve customer communication. They needed a fast and simple way to connect with customers directly on their website, especially those using mobile devices, to answer questions and guide purchases. They chose to implement the Smartsupp live chat solution to meet this challenge.

By implementing Smartsupp, Kickerkult gained a direct line to its customers. The solution quickly resulted in sales, helped them improve product descriptions based on customer queries, and reduced time-consuming phone calls. Their favorite feature, automatic messages, helps them engage hesitant shoppers. Smartsupp has become their primary communication channel, as it allows for faster customer outreach than email or contact forms and has decreased the volume of short queries handled by phone.

Kickerkult

Oke Harms

Kickerkult