Case Study: Schmicko achieves 20% of bookings from live chat with Smartsupp

Schmicko - Customer Case Study

Schmicko, an on-demand mobile car wash and car detailing booking platform in Sydney, sought to facilitate growth by offering customers more communication channel choices. To improve support and capture more enquiries, they needed a live chat solution that was easy to implement and use.

The company implemented the Smartsupp live chat system for its ease of setup and use. A key feature was the use of targeted automatic messages to engage and educate visitors. Since implementing Smartsupp, 20% of all their bookings now come directly through the live chat, significantly increasing sales revenue and allowing them to capture customer questions at all hours.

Schmicko

David

Founder