Case Study: Můjkoberec achieves 24/7 customer support efficiency with Smartsupp

Můjkoberec has their chatbot running 24/7, saving valuable time for customer support

Můjkoberec, an online carpet and flooring store, wanted to improve the customer experience on its website to support its goal of becoming a market leader. The challenge was to make it easier for potential customers to find products and get assistance, thereby increasing the likelihood of a purchase. They turned to the vendor Smartsupp to implement a solution using its live chat and chatbot services.

By implementing Smartsupp's live chat and a 24/7 chatbot, Můjkoberec was able to proactively engage with hesitant yet curious visitors on its website. The solution successfully handles 20% of all customer communication, saving the support team valuable time. This has allowed the company to provide constant assistance, improving the customer journey and supporting its sales objectives.

Můjkoberec

Tomáš Linhart

Project Manager