Case Study: KetoDiet boosts conversions and customer satisfaction with Smartsupp

KetoDiet increases conversions by 30 orders per month and achieves a customer satisfaction rating of 95.4%

KetoDiet, a protein-based weight loss company, faced challenges with slow and ineffective customer communication, which degraded service quality and increased agent workload. They sought a solution to achieve faster response times and reduce the burden on their human agents by implementing an FAQ chatbot, which led them to the vendor Smartsupp.

By implementing Smartsupp's live chat and chatbot, KetoDiet significantly improved its customer service. The solution unified agent responses and provided faster replies. The chatbot successfully resolved 30-35% of inquiries, which helped decrease the agents' workload. This approach resulted in a 95.4% customer satisfaction rating and generated an additional 30 orders per month for the business.

KetoDiet

Šárka Kaiserová

Director of Operations, Law & Processes