Case Study: inSPORTline boosts sales by 9.7% with Smartsupp

inSPORTline Communication via Smartsupp increases our conversion rate by 724%

The customer, inSPORTline, faced a challenge with a high volume of phone and email inquiries that was creating immense work for their operators. To speed up and improve customer support for their online fitness store, they turned to the Smartsupp live chat service.

By implementing Smartsupp's live chat, chatbot, and automatic messages, the vendor provided a solution that allowed operators to handle two out of every three inquiries. This resulted in a 724% higher conversion rate from chat, with 9.7% of total sales coming through the Smartsupp channel. The average order value for customers using chat was also 2.3 times higher than normal.

insportline

Martin Kubica

Head of Customer Support