Case Study: Dokonalá Káva boosts average order value by 127% with Smartsupp

Dokonalá Káva increases their average order value made through Smarstupp by 127%

Dokonalá Káva, a retailer of coffee products, needed a faster way to be in close contact with website visitors than email or phone. They wanted to deliver timely and accurate information to stand out in a competitive market. To achieve this, they turned to the live chat solution from Smartsupp.

Using Smartsupp's live chat and chatbot features, Dokonalá Káva provided immediate assistance to customers. This solution significantly boosted their sales performance, increasing the average order value by 127% and the conversion rate by 379% for visitors who used the chat. The implementation by Smartsupp helped take the company's overall revenue to the next level.

Dokonalá Káva

Jan Houdek

CEO and Owner