Case Study: Breno boosts sales and conversion with Smartsupp

Breno added 10.8% of sales to their overall revenue by using Smartsupp

The e-commerce director of Czech furniture and flooring wholesaler Breno sought to boost existing sales by improving and speeding up communication with online customers. The challenge was to better understand shoppers' needs while reducing the time agents spent on answering repeat questions. To meet this, the company utilized the Smartsupp platform.

By implementing Smartsupp's live chat and chatbot, Breno's team of seven agents efficiently managed 800 monthly conversations. The solution delivered a 98% satisfaction rating and dramatically decreased repetitive questions by 50%. The measurable impact for Breno was profound: a 169% higher conversion rate, a 30% increase in average order value, and a significant 10.8% of total revenue directly attributed to Smartsupp.

Breno

Jakub Klaus

E-commerce Director