Case Study: Bconnect increases sales leads by 25% with Smartsupp

Bconnect increased clients’ sales leads by 25% with Smartsupp

Bconnect, a Dutch managed chat service provider, faced the challenge of ensuring fast and effective replies to their clients' online customer inquiries. Their core promise was to answer chats within 20 seconds to generate quality leads and reinforce return business for their clients. To address this, they used the Smartsupp live chat service.

By implementing Smartsupp's live chat, mobile app, and API, Bconnect provided a highly effective solution for their clients. The results included a 25% increase in sales leads and a 40% conversion to deals for some large brands. Smartsupp also enabled an 18% mobile chat conversion rate and superior quality control through its intuitive visitor ratings tool, leading to a prominent increase in overall sales and conversion rates for Bconnect's clients.

Bconnect

Rutger de Groot

Chief Executive Officer