Case Study: ASKO - NÁBYTEK generates CZK 1.1 million in monthly inquiries with Smartsupp

ASKO - NÁBYTEK Smartsupp chat generates inquiries worth CZK 1.1 million (€45,000) monthly

ASKO - NÁBYTEK, a leading furniture retailer in Central Europe, sought new communication channels to support its growing online shop. Their goal was to increase inquiries and sales by offering customers a way to get help at any time, leading them to implement a solution from the vendor Smartsupp.

Smartsupp provided a combined live chat and chatbot solution for ASKO - NÁBYTEK. The chatbot efficiently filtered and answered common questions, resolving 50% of inquiries without an operator and collecting 600 new email contacts monthly. The live chat provided personalized, 24/7 support. This strategy was highly successful, generating new orders worth €45,000 per month and significantly increasing the effectiveness of customer communication for Smartsupp's client.

ASKO - NÁBYTEK

Jan Kučera

E-Commerce Manager