Case Study: Leading Corporate Health Plan Provider achieves streamlined grantmaking and faster, personalized support with SmartSimple Cloud

Leading corporate health plan provider streamlines grantmaking process with SmartSimple’s Premium Support Services

Leading Corporate Health Plan Provider, a large corporate enterprise and one of Minnesota’s biggest plan providers, needed a centralized grants management system and vastly improved customer support after poor experiences with their previous vendor. They chose SmartSimple Cloud for Corporate Social Responsibility and adopted SmartSimple Cloud’s Premium Support Services to give each department its own access and the timely, hands‑on support they required.

SmartSimple Cloud implemented a single online platform plus Premium Support Services — including a Dedicated Support Representative and regular Customer Experience meetings — to provide training, faster issue resolution and tailored guidance. As a result, the organization reduced time spent on tasks from about 100 hours/month to 20–50 hours, increased team adoption of the system, and continued to manage large-scale giving (over $13 million granted in 2015), with SmartSimple Cloud’s support credited for faster, more confident operations.