Case Study: Wizards of the Coast boosts employee training engagement with Smartsheet

Wizards of the Coast completes the quest for meaningful, engaged employee training

Wizards of the Coast, the game publisher behind *Magic: The Gathering* and *Dungeons & Dragons*, needed a better way to help more than 200 licensed users learn Smartsheet and solve problems independently instead of relying on one internal expert. The company already used the Smartsheet Intelligent Work Management Platform and Smartsheet Control Center, but wanted to increase employee proficiency and make training more engaging.

Smartsheet helped Wizards of the Coast launch a Smartsheet Rewards Program built around Smartsheet University, experience points, swag, LinkedIn badges, and “Show and Tell” assignments to reinforce learning on the job. The result was stronger adoption, more self-sufficient employees, faster problem-solving, fewer mistakes, and “countless hours” saved through better organization and a single source of truth, while also boosting cross-functional collaboration.

Wizards of the Coast

Chizu Hieida

Technical Producer