Case Study: Veritiv achieves enterprise-wide collaborative project management and accelerated customer onboarding with Smartsheet

Veritiv Transforms Project Management Processes With Smartsheet

Veritiv is a North American leader in B2B distribution and packaging with about 8,900 employees and roughly 180 distribution centers. After the 2014 merger that created Veritiv, the company needed a cost-effective, easy-to-use project management and collaboration tool to integrate teams, manage complex customer onboarding (thousands of SKUs and hundreds of shipping locations), and maintain transparency across IT and business partners.

Veritiv adopted Smartsheet from the Salesforce AppExchange and saw rapid, grassroots adoption—growing from about 200 to over 1,500 users—across IT, HR, marketing, logistics and more. Smartsheet enabled centralized project tracking, dashboards and mobile audit forms, improved cross-functional collaboration and customer-facing transparency, freed sales to focus on growth, and delivered measurable efficiency and innovation across the enterprise.

Veritiv

Chris Enderle

Information Technology Manager