Case Study: U.S. General Services Administration achieves $71,500+ annual savings and real-time project reporting with Smartsheet

U.S. General Services Administration department saves thousands of dollars and time with Smartsheet automations and visualizations

The U.S. General Services Administration’s Integrated Award Environment (IAE) oversees high‑profile federal programs—like COVID‑19 relief, ARPA‑21 initiatives, and SAM.gov—and must report real‑time status up the chain of command, including the White House. Faced with a tangle of legacy systems, thousands of disconnected spreadsheets, and time‑consuming manual status emails, the team needed a secure, centralized way to visualize program data and speed updates for leadership.

IAE adopted Smartsheet dashboards, automations, and WorkApps to consolidate tracking, push automated reminders and mobile alerts, and publish live, refreshable briefings. The changes reclaimed about 12.5 hours per week (roughly $71,500/year), shortened response times, improved reporting accuracy for executive briefings, and enabled wider, FedRAMP‑authorized use across federal teams.