Case Study: UMass Memorial Health improves project delivery efficiency with Smartsheet

UMass Memorial Health saves 152 hours a week with Smartsheet

UMass Memorial Health, the largest healthcare system in Central Massachusetts, faced challenges with inefficient project management. Their Project Management Office used disparate tools that made it difficult to get a complete view of project health, especially for financial reporting, and administrative work was time-consuming. They turned to the Smartsheet platform to centralize their work.

By implementing Smartsheet, including Control Center and dashboards, the team centralized project management, budgets, and communication. Smartsheet integrated with ServiceNow for intake and automated status reporting. The results were significant, saving over 150 hours weekly on administrative work and cutting a key weekly meeting time by an hour. Smartsheet provided real-time visibility, helping catch issues earlier and keep more projects on track.

UMass Memorial Health