Case Study: Toshiba Global Commerce Solutions achieves faster commercialization and standardized project portfolio management with Smartsheet

Toshiba Global Commerce Solutions quickly turns innovation into commercialization with Smartsheet Modern PPM

Toshiba Global Commerce Solutions, a division of Toshiba Tec Corp. with more than 3,000 employees serving over 120 countries, provides point-of-sale and self-checkout systems to major retailers. The company struggled with fragmented project tools and processes—spreadsheets, databases, and ad hoc reports—causing inconsistent execution, limited leadership visibility into risks and issues, and slow time-to-market as teams spent hours each week preparing status slides.

By adopting Smartsheet Modern PPM (with Smartsheet Professional Services help), Toshiba standardized blueprints, automated workflows, and portfolio and project dashboards, tracking more than 40 projects in a unified way. The result: clearer cross-functional alignment, faster commercialization of new solutions, real-time executive visibility, and a 25% efficiency gain—program managers now save over four hours per week on reporting and can take on more projects.

Toshiba Global Commerce Solutions

Brian Taylor

Director of Solution Strategy