Case Study: Urban Institute achieves faster, more efficient onboarding with Smartsheet

The Urban Institute boosts efficiency and fosters workplace synergy with Smartsheet

The Urban Institute, a Washington, DC-based non-profit research organization, struggled with time-consuming manual onboarding and other internal workflow tasks across HR, Facilities, and Tech teams. To improve coordination and reduce errors, it turned to Smartsheet to create a central place for incoming new hires and streamline project management and related processes.

Smartsheet helped the Urban Institute automate onboarding with forms, workflows, templates, and dynamic views, giving each team the right information at the right time. The result was a smoother experience for new hires, stronger security, and major efficiency gains: about 2 to 4 hours saved per hire, 540 staff hours saved across 180 new hires in the last year, and zero new hires unprepared on day one.

Urban Institute

Joe Busch

Associate Director of Digital Workplace