Case Study: The Ohio State University achieves faster customer response and over 150 hours saved annually with Smartsheet

The Ohio State University relies on Smartsheet to automate key processes and respond faster to customers

The Ohio State University’s Facilities Information and Technology Services team needed a better way to track projects, manage SLAs, and see work status across multiple departments. Before Smartsheet, they relied on email and spreadsheets, which made it hard to understand workload and respond quickly to customer requests.

Using Smartsheet, The Ohio State University centralized project tracking, automated task and time-tracking processes, and improved visibility with dashboards and Dynamic View. Smartsheet has helped the team save over 150 hours of administrative work annually, enabled real-time reporting, and made them faster and more responsive to customers while supporting more than 2,100 collaborators across 60+ departments.

The Ohio State University

Joe Porostosky

Director of Facilities Information and Technology Services