Case Study: Tellepsen Builders achieves standardized promotions and faster career advancement with Smartsheet

Tellepsen Builders Helps Employees Get Ahead With Smartsheet

Tellepsen Builders, a family‑owned Houston construction firm with a large project management team, faced a clear people challenge: ambitious assistant and project managers wanted to advance, but skills and promotion criteria were inconsistent and unclear. That lack of standardization made it hard for managers to know who was ready for promotion and for employees to understand what training they needed.

Tellepsen’s director of professional development built a Smartsheet competency matrix mapping 66 skills across five categories and six proficiency levels (396 skill points) into individual sheets, with color coding and mobile approval workflows. The system clarifies development plans, triggers manager review via email, speeds annual performance reviews from about a month to one week, and makes promotion readiness transparent—now being rolled out to other teams.

Tellepsen

Kendall Pouland

Director of Professional Development