Case Study: Tanner Health streamlines accreditation and improves patient safety with Smartsheet

Tanner Health increases tracers 3x and streamlines accreditation with Smartsheet

Tanner Health, a five-hospital nonprofit health system, faced a cumbersome and time-consuming process for managing its Joint Commission accreditation surveys. Their small team relied on manual, paper-based methods and email to track findings and coordinate responses, which was inefficient and delayed their preparation. To streamline this critical process, they turned to Smartsheet's Intelligent Work Management Platform.

By implementing Smartsheet, Tanner Health digitized its survey management. The team used the mobile app to upload photos and findings in real-time during inspections and automated workflows to notify stakeholders and track corrective actions. This solution from Smartsheet improved their efficiency by over 100%, increasing the number of tracers completed from one per week to three or four per week, totaling 150 in a year. This provided greater visibility into compliance and allowed the team to focus more on ensuring quality patient care and safety.

Tanner Health