Case Study: South Western Communications achieves over 50% efficiency gains with Smartsheet

SWC Increases Efficiency by Over 50% With Smartsheet

South Western Communications (SWC), a mid-sized telecommunications provider serving healthcare, education, and detention facilities across the Southern and Central U.S., faced fragmented operational data spread across paper forms, Word docs, spreadsheets, and email. The company needed a single, secure platform to standardize processes, consolidate field and office workflows, and give leaders timely visibility to improve customer-focused service delivery.

By adopting Smartsheet, SWC centralized data and automated core processes—using forms, dashboards, Control Center, WorkApps, and IT Admin tools—to streamline project setup, job reporting, IT requests, and incident workflows. Executives now get daily, organization-wide insights; field technicians use standardized daily reports with photos and autofill; and automation reduced paperwork (35 documents per project) and improved efficiency by an estimated 50% or more, enabling revenue growth without significant headcount increases and faster issue detection.

South Western Communications

David Tutwiler

Director of IT