Case Study: Colliers International (Wisconsin) achieves automated, accelerated world-class service delivery with Smartsheet

Smartsheet Helps Colliers Wisconsin Automate and Accelerate Worldclass Services for Its Commercial Real Estate Clients

Colliers Wisconsin, a 200-person affiliate of Colliers International, delivers full-service commercial real estate expertise across brokerage, property management and investor services. To maintain consistent, accurate information across departments—especially with distributed teams and rapid change—the firm needed to simplify, automate and accelerate workflows so staff could spend more time anticipating and meeting client needs.

Since 2012 Colliers has used Smartsheet to create a single, web-accessible repository, automated intake and reminder workflows, and dashboards that visualize data for internal use and client briefings. The solution standardized processes, sped onboarding and content reviews via Adobe integration, cut duplication and manual follow-ups, and scaled with the business—saving time, improving transparency, and enabling the team to deliver faster, higher-quality service.

Colliers International

Maggie Blair

Director of Marketing and Research