Case Study: BakerRipley achieves rapid delivery of emergency food and support to thousands of Houston families with Smartsheet

Smartsheet Helps BakerRipley Quickly Deliver Emergency Food and Support to Thousands of Houston Families Hit by the Covid-19 Crisis

BakerRipley, a large Houston-based nonprofit that serves nearly 600,000 people annually, had to rapidly pivot when COVID-19 dramatically increased food and basic-needs insecurity. The organization needed to stand up safe, well-staffed drive-through distributions, deliver meals to older adults, manage PPE and volunteer assignments, and track outcomes — all on an urgent timeline.

Using Smartsheet, BakerRipley built a scheduling and operations system with forms, mobile data capture, automated approval alerts, and barcode scanning in hours to coordinate staff, supplies, and gift-card disbursements. The solution streamlined communication and reporting, helped process 200+ gift cards quickly, and supported distribution of more than 222,000 meals and nearly 650,000 pounds of fresh food by June 2020, while providing a scalable platform for future programs.

BakerRipley

Jeanine Cepon-Geier

Business Process Analyst