Case Study: Shorr Packaging improves cross-department collaboration and speeds customer support with Smartsheet

Shorr Packaging brings departments together to support customers faster

Shorr Packaging, a large independent packaging distributor, was struggling to coordinate internal reporting and workflows across departments so it could streamline shipments and move faster. Using Smartsheet’s Intelligent Work Management Platform, including dashboards and Dynamic View, the company needed a better way to give teams visibility into requests, status, and workload.

Smartsheet helped Shorr Packaging create a single, shared solution that brought customer support, procurement, warehouse, and project management together. The rollout reached 150 employees and generated 3,000 dashboard views in 90 days, while also reducing email and spreadsheet chaos, improving collaboration, and delivering significant cost savings from the initial finance proof of concept.

Shorr Packaging

Mitchell Mook

Director of Process Improvement