Case Study: Sharp Health Plan improves member service and process efficiency with Smartsheet

Sharp Health Plan achieves 100% positive program feedback with Smartsheet

Sharp Health Plan, a health insurance provider and the highest member-rated health plan in California, faced challenges with inefficient and opaque internal processes. Their lack of a centralized system for tracking service issues and managing projects created extra work for employees and hindered their focus on strategic, member-centric improvements. To address this, they turned to the Smartsheet platform to streamline operations and improve accountability.

Using Smartsheet, Sharp Health Plan implemented automated forms and dashboards to create a central repository for service issue tracking, project management, and regulatory reporting. The solution provided full visibility and automated alerts, which improved accountability and employee engagement. The results included 100% participant-reported positive experience with the new service issue program and full participation from every department. Smartsheet enabled a cultural shift towards greater efficiency and strategic, proactive problem-solving across the entire organization.

Sharp Health Plan