Case Study: SEIU 775 Benefits Group achieves automated scheduling, streamlined reporting, and better caregiver training with Smartsheet

SEIU 775 Benefits Group automates scheduling and reporting and provides better caregiver training with Smartsheet

SEIU 775 Benefits Group, a Seattle-based nonprofit supporting nearly 50,000 caregivers across Washington, provides skills training, job matching, healthcare, and retirement benefits. Its Logistics and Scheduling team faced fragmented systems and time-consuming manual processes—multiple staff and instructors used different tools, schedules and attendance were updated by hand across dozens of locations, and keeping accurate, linked training records became increasingly difficult.

By adopting Smartsheet the team centralized class sessions, linked enrollment and attendance data, created instructor workspaces and dashboards, and automated reminders and calendar updates. The result: significantly reduced manual work, better visibility and accuracy of training records, a faster pivot to virtual learning during the pandemic, and more staff time devoted to improving caregiver training and services.

SEIU 775

Krystle McMaster

Senior Logistics and Scheduling Program Lead