Case Study: SB Payment Service achieves higher productivity and better project coordination with Smartsheet

SB Payment Service orchestrates work in Smartsheet to enable new payment services

SB Payment Service, part of the SoftBank Group, needed a better way to manage the complex work behind launching new payment services and coordinating many interdependent tasks across customers. After struggling with Excel and other tools that were time-consuming to update, the team turned to Smartsheet to improve project visibility and keep information current.

Using Smartsheet’s Gantt charts, time tracking, templates, and automation, SB Payment Service streamlined project planning, reduced manual updates, and improved accountability through detailed activity history and audit trails. The result was better alignment across teams, more structured project management, and higher productivity in less time, allowing staff to focus more on high-value work.

SB Payment Service

Kazuo Manabe

Promotion Section Manager