Case Study: Salt Lake City improves community engagement and homeless response with Smartsheet

Salt Lake City halves response time to community reports with Smartsheet

Salt Lake City's Homeless Engagement and Response Team faced a challenge in managing thousands of community reports concerning the homeless population. Their previous process, which relied on spreadsheets, email, and mapping software, was decentralized and time-consuming, leading to outdated information and inefficient communication with partners and the community. They turned to Smartsheet to address these issues.

By implementing Smartsheet, the team created a centralized system to track reports, automate workflows, and manage assignments. This solution from Smartsheet enabled real-time dashboards for better decision-making and automated notifications to accelerate partner responses. As a result, the team saved 450 hours annually, reduced waste cleanup times from a week to just two days, and gained the ability to provide the community with clear visibility into their work.

Salt Lake City