Case Study: Sabra achieves streamlined IT change management and real-time visibility with Smartsheet

Sabra spreads real-time IT data to drive decision-making

Sabra, a mid-sized North American retail company, faced a cumbersome IT change-management process that relied on long meetings, email chains, and disconnected distribution lists. The lack of centralized visibility created confusion about ownership, status, and timelines, increasing risk and wasting the IT team’s time on coordination instead of delivery.

By standardizing change requests in Smartsheet with a central intake form, required fields, and real-time visibility, Sabra shortened meetings from 45–60 minutes to about 15 and eliminated much of the back-and-forth. Built-in SSO and admin controls ensured governance as the process scaled across sites, freeing the IT team to focus on higher-value work and improving alignment across the organization.

Sabra

Juan Vargas

PMP and IT Project Lead