Case Study: Roche Diagnostics achieves 30% productivity gain and scales implementations with Smartsheet

Roche Transforms Processes That Help Millions of Patients Globally

Roche Diagnostics, a global leader in in vitro diagnostics, faced growing complexity and inconsistent processes while managing roughly 600 concurrent implementation projects across North America. To protect customer operations and patient continuity during deployments, the commercial operations team needed a standardized, transparent way to plan, track, and report on equipment and lab solution implementations.

Roche partnered with Smartsheet to build a single-source-of-truth work execution platform with standardized processes, real-time plans, dashboards, and automated data feeds. The solution cut administrative time by about 30–40%, enabled the team to handle 30% more projects with the same number of project managers, sped reporting from weeks to hours, and improved visibility and customer experience.

Roche

Michael Ghrist

IT Account Manager for Commercial Operations