Case Study: RMIT University achieves automated course placement, communication, and reporting with Smartsheet

RMIT University automates course placement, communication, and reporting

RMIT University, a public research university in Melbourne, Australia, struggled to track student placements across multiple course enrollments and to manage related communication and reporting. Its manual process was slow, took days, and often produced outdated or unreliable information, making it hard to keep staff and students aligned. Smartsheet’s Intelligent Work Management Platform was chosen to help automate and simplify these workflows.

Using Smartsheet, RMIT University built an automated system that consolidates enrollment data, sends alerts and welcome emails, and generates weekly reports for academics from multiple sheets. The result was a single source of truth with up-to-the-minute accuracy, faster communication, and major time savings, as reports that once took days now run automatically every Tuesday morning. Smartsheet also helped RMIT expand automation into other reporting and dashboard use cases across the university.

RMIT University

Laetitia Shand

Manager of Research Partnerships and Translation