Case Study: Cornerstone Information Systems achieves a 90% reduction in resourcing workload and clearer resource planning with Smartsheet (10,000ft)

Resource Management by Smartsheet gives Cornerstone a clearer view of resource planning to meet travel technology demands

Cornerstone Information Systems, a provider of travel management software and services, faced rapidly changing customer needs as the COVID-19 pandemic upended travel and increased demand for new tools and data. Internally, project requests and resource assignments were tracked with spreadsheets, email, and even handwritten logs, leaving the company unable to forecast staffing or set reliable schedules for new engagements.

By adopting Smartsheet and 10,000ft (integrated with Salesforce and Smartsheet Control Center), Cornerstone automated templates and workflows, gained real-time visibility into staff availability, and projected resource utilization across projects. The changes cut resourcing workload by about 90%, improved budget and hours tracking, sped project startup, and enabled more accurate forecasting to meet customer timelines and boost profitability.

Cornerstone Information Systems

Amy Burns

Director of Customer Experience