Case Study: Rackspace achieves 30% effort savings and hundreds of hours reclaimed with Smartsheet

Rackspace saves hundreds of hours per year while gaining consistency and transparency with Smartsheet Control Center

Rackspace Technology’s Corporate PMO needed a reliable platform to standardize and streamline the management of new projects and programs across a global portfolio. A legacy PM tool was being retired and teams were forced to rely on spreadsheets, email, and PDFs, resulting in inconsistent templates, manual reporting, poor collaboration, and lost time and data.

By adopting Smartsheet Control Center, Rackspace implemented standard blueprints, automated interlinking, and dashboards for portfolio and resource planning, enabling real‑time visibility and easier collaboration across teams and geographies. The PMO now saves roughly 30% in effort (about 20+ hours/week for the team) and nearly 1,000 hours annually from faster project and program setup, while improving reporting, accountability, and license management.

Rackspace

Lisa Wagstaff

Program Manager