Case Study: Purple Eagle LLC scales spa operations and boosts visibility with Smartsheet

Purple Eagle LLC grows from 2 to 18 spas with Smartsheet

Purple Eagle LLC, a franchisee operating multiple Hand and Stone Massage and Facial Spa locations, faced significant challenges in managing its rapidly growing business. Before using Smartsheet, the company lacked visibility into daily spa operations, relied on inefficient manual processes for scheduling and room inspections, and had no reliable way to track performance metrics or customer complaints.

By implementing Smartsheet, Purple Eagle automated and centralized its management processes. The solution included using forms, dashboards, Data Shuttle, Dynamic View, and workflow automation to manage schedules, track room cleanings, monitor licenses, and handle customer relations. As a result of using Smartsheet, the company scaled from 2 to 18 spas and grew revenue from $1 million to $20 million in just a few years, while gaining real-time visibility into all operations.

Purple Eagle LLC