Case Study: Overlake Medical Center & Clinics improves project visibility and supports transformation with Smartsheet

Overlake Medical Center & Clinics gives providers 15–20 minutes back a day with Smartsheet

Overlake Medical Center & Clinics, a healthcare system, faced challenges in managing its digital, physical, and process transformation after the pandemic. Projects were managed in disparate silos using spreadsheets and ineffective tools, leading to poor visibility, communication issues, and difficulty aligning work with strategic objectives. To centralize management and drive its ambitious goals, the organization turned to the Smartsheet platform for project and portfolio management.

Using Smartsheet, Overlake consolidated all project information, enabling strategic planning and end-to-end management from ideation to completion. The solution provided automated workflows, real-time dashboards for leadership, and a central hub for collaboration. Smartsheet helped streamline hundreds of projects, leading to more informed decision-making and significant efficiency gains. Notably, automated processes saved providers 15 to 20 minutes daily, allowing more time for patient care, while the centralized system helped save costs and meet critical deadlines for initiatives like acquisitions.

Overlake Medical Center & Clinics