Case Study: Oregon Department of Human Services achieves centralized tracking and accurate federal reporting with Smartsheet

Oregon Department of Human Services Uses Smartsheet to Administer Critical Programs with Centralized Tracking and Accurate Reporting

The Oregon Department of Human Services (ODHS), a large state agency that provides benefits and disability services, needed a cost‑effective, secure way to centralize program management and reporting. Its Vocational Rehabilitation program was struggling with siloed tracking tools and lacked reliable, centralized reporting to meet federal requirements—putting federal funding at risk—after a contractor failed to deliver a solution.

ODHS’ performance system administrator deployed Smartsheet to build an approval‑tracking system in two weeks, using daily data exports, dashboards and Dynamic View to centralize referrals, billing and forms. The platform eliminated manual entry, enabled real‑time monthly and quarterly reporting that met federal standards (preserving funding), improved collaboration across districts, and empowered staff to create secure, scalable solutions.

Oregon Department of Human Services

Joey Razzano

Performance System Administrator