Case Study: Oregon Department of Human Services improves program tracking and reporting with Smartsheet

Oregon Department of Human Services builds Vocational Rehabilitation tracking in 2 weeks with Smartsheet

The Oregon Department of Human Services (ODHS) faced challenges with its federally funded Vocational Rehabilitation program, including disconnected systems, a lack of centralized reporting, and ineffective collaboration. This put the program at risk of losing its federal funding. ODHS needed a cost-effective and secure solution from a vendor like Smartsheet to manage the program, simplify reporting, and protect personally identifiable information.

Smartsheet provided an intuitive and flexible platform that ODHS used to build a centralized tracking and reporting solution. The implementation resulted in accurate quarterly reports that met federal requirements, securing the program's funding. The solution also created a one-stop shop for case management, embedded all necessary forms, and eliminated manual data entry, significantly improving efficiency for employees and external coordinators.

Oregon Department of Human Services