Case Study: Operation Smile improves global volunteer planning and reduces meeting time with Smartsheet

Operation Smile reduces weekly meeting time by 50% with Smartsheet

Operation Smile, a global surgical nonprofit, faced challenges managing its thousands of volunteers and complex surgical programs across 67 countries. They relied on inefficient manual processes, disparate tools like Monday.com, and outdated data, which hindered visibility and planning. To advance their digital transformation, they turned to Smartsheet and its Professional Services for a unified project and program management solution.

With help from Smartsheet Professional Services, Operation Smile quickly built a custom management tool using Smartsheet's features like Dynamic View, dashboards, and automated workflows. This provided consolidated, near real-time data for tracking programs and mobilizing volunteers efficiently. Smartsheet delivered measurable results, including a 50% reduction in weekly meeting time and an estimated 30% faster planning process, allowing teams to focus more on delivering critical medical care.

Operation Smile