Case Study: Norwegian Cruise Line Holdings streamlines technology demand intake and boosts governance with Smartsheet

Norwegian Cruise Line Holdings scales to 70+ use cases with Smartsheet

Norwegian Cruise Line Holdings (NCLH), the world's third-largest cruise operator, faced a challenge in managing its growing number of technology projects. The organization lacked a centralized system for its technology demand intake and IT PMO processes, leading to inconsistent management and reporting without governance. To address this, NCLH turned to the Smartsheet platform to streamline and automate these key workflows.

By implementing Smartsheet, NCLH automated its technology demand intake with a centralized form and created standardized toolkits for project management. This solution provided greater governance, visibility, and cross-team collaboration. The results were significant, with over 70 use cases deployed across the organization, helping teams work faster and speeding time to market for internal solutions. Smartsheet enabled NCLH to drive efficiency behind the scenes, ultimately enhancing its ability to deliver innovation and a better experience for its cruise guests.

Norwegian Cruise Line Holdings