Case Study: Motus saves time and prevents issues with Smartsheet

Motus saves 15 hours a month with Smartsheet

Motus, a reimbursement-solutions company, faced challenges with interdepartmental communication and inefficient manual data processing. Their teams lacked a formal process to share product feedback, and tracking customer health was a cumbersome manual effort. They turned to vendor Smartsheet and its Smartsheet Advance package to find a solution.

Using Smartsheet's real-time dashboards, Control Center templates, and integrations like the Jira and Salesforce connectors, Motus automated data processing and created a streamlined system for feedback and customer health scoring. This solution from Smartsheet saved the operations department 15 hours per month in data processing time, prevented errors, and provided greater visibility for both internal teams and external clients, facilitating more proactive customer conversations.

Motus