Case Study: Marriott Revenue Management Advisory Services achieves streamlined operations and portfolio-wide visibility with Smartsheet

Marriott’s Revenue Management Advisory Services Streamline Operations Across Its Portfolio with Smartsheet

Marriott Revenue Management Advisory Services (RMAS), part of Marriott International, supports revenue strategy for over 2,267 hotels across the U.S. and Canada. RMAS faced fragmented communications and project tracking—relying on emails, Excel, and PowerPoint—with limited real-time visibility, overlapping efforts, and time spent on manual administrative tasks during transitions and day-to-day operations.

RMAS built a centralized Smartsheet infrastructure—consolidating hundreds of thousands of rows of hotel data and supporting 350+ team members—using dashboards, the Calendar App, automations, Data Mesh, onboarding checklists, and Smartsheet AI for formula generation. The result: clear, real-time visibility into projects and resource allocation, faster audits and Bench assignments, a reduction of administrative burden (saving 30+ hours per month), and more time to focus on strategic revenue-driving work.

Marriott

Kristina Koval

RMAS Bench Director