Case Study: Krispy Kreme Doughnuts streamlines new shop openings and boosts project management efficiency with Smartsheet

Krispy Kreme Doughnuts streamlines new shop openings and boosts project management efficiency with Smartsheet

Krispy Kreme Doughnuts, a global retailer operating in more than 30 countries with nearly 12,000 points of access, needed a way to streamline its complex new shop openings and ensure smooth rollout of new products and processes across many teams and external vendors. With each shop opening involving permits, approvals, equipment delivery and cross‑functional milestones, the company sought better visibility and coordination to keep projects on schedule.

Krispy Kreme built an end‑to‑end project management system in Smartsheet to track every step from conception to opening, automate reminders and alerts, collect feedback via surveys, and collaborate with contractors and supply partners. The result: centralized visibility for integration meetings, faster decision‑making, reduced meeting times to 20–30 minutes, and more efficient, on‑time shop openings with continuous improvement built into the process.

Krispy Kreme Doughnuts

Seth Whisnant

Senior Manager, Strategic Operations and Continuous Improvement