Case Study: JLL achieves real-time project visibility and streamlined client collaboration with Smartsheet

JLL Uses Smartsheet to Bridge Corporate Systems and Build Stronger Client Relationships

JLL, a global corporate real estate leader, faced a challenge when a major commercial client declined to use JLL’s proprietary systems because of interoperability issues with the client’s own project technology. Needing a way to pull data, manage program oversight, and share timely reporting across both organizations, JLL adopted Smartsheet as a bridge to keep pipelines, permits, contractor performance, and project-status information aligned.

By importing client data into Smartsheet, JLL created dashboards, timeline alerts, and automated workflows that provide a single source of truth and near‑real‑time visibility for stakeholders. The solution eliminated one‑off requests and excessive email, improved cross‑team collaboration, enabled faster, data‑driven decision making, and freed JLL staff to focus on strategic oversight—helping prevent bottlenecks and streamline reporting to leadership.

JLL

Betsy Solomon

Account Operations Lead