Case Study: Iron Mountain centralizes IT projects, improves decision-making, and saves $4M+ annually with Smartsheet Modern PPM

Iron Mountain relies on Smartsheet Modern Project and Portfolio Management to centralize IT projects, make better decisions, and save more than $4 million annually

Iron Mountain, a global records management and data services company serving more than 225,000 customers in 58 countries, struggled with scattered IT project information across six different tools, inconsistent reporting, and limited executive visibility into project status and resource needs.

By adopting Smartsheet Modern PPM (including Control Center, WorkApps, Bridge, and workflow automation) Iron Mountain centralized project and procurement workflows, aligned projects to strategic goals, and integrated tools like ServiceNow and JIRA. The change delivered clearer leadership dashboards and faster decision-making, eliminated manual updates, and saved licensed users an average of 212 hours and $8,049 each annually—more than $4 million per year in total (and over $18 million when including non‑licensed users).

Iron Mountain

Brian Richardson

PMO Tools and Resource Manager